Vision Packaging delivers orders throughout the Bay of Plenty and Waikato area using our own company vehicles wherever possible. This allows us to provide reliable service and greater care when handling your packaging products.
While we aim to deliver orders within our estimated delivery timeframes, delivery times are provided as a guide only and may vary due to traffic, weather, public holidays or other circumstances beyond our reasonable control.
If no one is available to receive your order, we may leave the goods in a safe location where appropriate or contact you to arrange an alternative delivery time.
Please inspect your order upon delivery and notify us as soon as reasonably practicable if any items are missing, damaged or incorrect.
If your delivery address falls outside our normal delivery area, please contact us before placing your order to discuss available delivery options.
Delivery estimates are provided as a guide only and are not guaranteed.
If an item is temporarily out of stock, we will contact you to discuss the expected delivery timeframe.
Please ensure someone is available to receive your order where required.
Risk in the goods passes to the purchaser once delivery has been completed.
If your delivery arrives damaged, please notify us as soon as possible and retain all packaging for inspection.
We want you to be satisfied with your purchase.
If your goods arrive damaged or are faulty, please contact us promptly.
Where required, we will repair, replace or refund the product.
If we have supplied the incorrect product, please contact us and we will arrange the appropriate replacement.
We may accept returns for change of mind at our discretion provided:
· the goods are unused;
· they are in their original packaging;
· they are returned within 14 days of delivery;
· proof of purchase is supplied.
Return freight for change-of-mind purchases is the responsibility of the customer.
Unless faulty, the following products cannot normally be returned:
· custom-made products;
· special order items;
· products specifically sourced for a customer;
· clearance or discontinued items.
Approved refunds will be processed using the original payment method wherever possible.
Please allow several business days for your financial institution to process the refund.
If you have any questions regarding shipping or returns, please contact Vision Packaging.
Email: info@visionpackaging.co.nz
Phone: 07 5412236
